Many businesses rely on users interacting with their social media posts. But where a comment made by a user on a business page is defamatory, did you know that your business could be liable for significant damages not the user who posted it? On 1 June 2020, the New South Wales Court of Appeal decided … Continued
Online reviews are a very powerful marketing tool for businesses. But did you know that many of these consumer reviews can be fake? According to ABC News Australia 16 per cent of all reviews on Yelp, 33 per cent of all reviews on TripAdvisor and more than half in some categories on Amazon are fake. … Continued
Business owners are legally allowed to set their own condition of entry as long as the conditions in place aim to protect themselves, their employees and other people on their property. In Victoria we’ve recently seen push back against stores such as Bunnings asking customers to wear a mask, when the business has deemed it … Continued
Do you read the fine print? ‘Subject to our Terms and Conditions’, is a term we often read at the end of a quotation, competition, sale agreement or simply a store’s returns policy. But who reads those, right? Wrong! While sometimes business owners think they are limiting the recourse that customers can have against them, … Continued
Victoria has recently approved legislation that will allow law firms to pocket a proportion of their client’s own compensation payouts. This makes it the only state in Australia where class action law firms can lawfully take a percentage of their client’s payouts, aligning itself to the way the US structures its contingency fees. It’s a … Continued